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COVID-19 News - Keeping you Banking

Branch Hours

Our downtown Winnipeg branches will reopen to the public February 22

We recognize that the changing COVID-19 situation requires us to proactively review the safety of our staff and members and have adjusted branch hours to the following:

Southern Manitoba / Pembina Valley:


Innovation Centre - open by appointment only
Monday to Friday 9:30 – 12:30; 1:30 – 4:30


Branches resuming regular hours with reduced member limits, Saturday closures:

Altona
Monday to Thursday 9:30 – 4:30

Friday 9:30 – 5:00
Closed Saturdays

Carman
Monday to Thursday 9:30 – 4:30

Friday 9:30 – 5:00

Dominion City
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Emerson Branch
Monday to Thursday 9:30 - 12:30; 1:30 - 4:30
Friday 9:30 - 12:30; 1:30 - 5:00

Gretna
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Grunthal
Monday to Thursday 9:30 – 4:30

Friday 9:30 – 5:00

Lowe Farm
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Manitou

Monday to Thursday 9:30 – 12:30; 1:30 – 4:30
Friday 9:30 – 12:30; 1:30 – 5:00

Miami
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Morden
Monday to Thursday 9:30 – 4:30

Friday 9:30 – 5:00
Closed Saturdays

Morris
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Plum Coulee
Monday to Thursday 9:30 – 4:30
Friday 9:30 – 5:00

Sanford
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Sprague
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Vita
Monday to Thursday 9:30 – 12:30; 1:30 – 4:30

Friday 9:30 – 12:30; 1:30 – 5:00

Winkler
Monday to Thursday 9:30 – 4:30

Friday 9:30 – 6:00
Closed Saturdays

Winnipeg Locations:

1200 Henderson Highway
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

1450 McPhillips Street
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

2800 Pembina Highway
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

1250 Portage Avenue
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

1536 Regent Ave West
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

515 St. Anne's Road
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

3161 Portage Avenue
Monday to Wednesday 9:30 – 5:00
Thursday 9:30 - 6:00
Friday 9:30 – 5:00

171 Donald Street
Monday to Friday 9:00 – 4:30

Winnipeg Square
Monday to Friday 9:00 – 4:30




 

CEBA

Canada Emergency Business Account

The Canada Emergency Business Account (CEBA), which was announced by the Government of Canada earlier this year will provide up to $40,000 to small businesses and not-for-profits as an interest-free Term Loan. The intention of this loan is to help cover their operating costs during a period where revenue could be reduced.

On Oct 26th, 2020 CEBA 4.0 became effective allowing people operating a business from a personal account, to apply for a CEBA Loan. Previously the rules stipulated that a business account was required prior to March 1, 2020. 

As of December 9, 2020 CEBA 5.0 became available and CEBA applicants can now receive a $60,000 loan or if you are a CEBA applicant who have received the $40,000 CEBA loan, you may apply the CEBA expansion, which provides eligible businesses with an additional $20,000 of financing

What are the eligibility criteria?

The Government of Canada's eligibility criteria are:

  • Has an active CRA Business Number (BN) with an effective date of registration on or prior to March 1, 2020.
  • Filed an income tax return with the CRA with a tax year ending in 2019 or, if its tax return for 2019 has not yet been submitted, 2018.
  • Has an active business chequing/operating account with the Lender at the time of applying for CEBA.Note: If Borrower currently does not have a business chequing/operating account the Borrower must create one at their primary financial institution before applying for CEBA.  
  • Has not previously used the Canada Emergency Business Account Program (the “Program”) and will not apply for support under the Program at any other financial institution.
  • Intends to continue to operate its business or to resume operations.


How will the CEBA work?

The Canada Emergency Business Account will be funded as an interest-free Term Loan for up to $60,000.

  • No interest will apply until January 1, 2023.
  • Up to $20,000 of the Term Loan will be forgiven if the balance is fully paid on or before December 31, 2022.
  • Loan forgiveness for the CEBA program is granted by the Government of Canada, and will follow the terms as outlined in their formal CEBA program. Terms may be available for review on the CEBA website at: https://ceba-cuec.ca/.  in accordance, if you have repaid at least $40,000 of the Loan Amount on or prior to the Initial Term Date, the Lender will forgive the remaining balance of the Loan Amount as of the Initial Term Date provided that an Event of Default has not occurred.  

Business owners must apply for the Canada Emergency Business Account through their primary financial institution. Access Credit Union has an easy-to-use and quick 5 minute application that's available now.

Find out if you qualify:

CEBA has a pre-qualification web site for anyone wondering if their expenses are eligible.  Go to https://verify-verifier.ceba-cuec.ca/ 

*NEW* All applicants can now check the status of their CEBA Loan online at https://status-statut.ceba-cuec.ca/. Please wait 5 to 7 business days after finalizing your application before checking your status. The loan status website will be able to address the following types of questions:

  • What is the status of my application?
  • Why was my application declined? How can I fix those errors (if applicable)?


Questions:

Visit the CEBA website here: https://ceba-cuec.ca


 

Banking from Home

  • Ways to Bank (PDF - 66.92 KB)

    See the various ways you can get your banking done while staying safe and social distancing.

    Telephone Banking  1.800.264.2926
    Our Member Service Centre is open Mon–Thurs 8:30-5:00, Fri 8:30-6:00, Saturdays 8:30-3:30. We can help you with everything from setting up online banking to checking account balances to paying bills online.

    Live Chat with us right here on our website

    Online and Mobile Banking
    You can check account balances, send money with e-Transfers, make bill payments, deposit cheques and much more. If you need access to your accounts online we can set you up over the phone.


Financial Relief

We are here to help

We are here to help, and ask that any members experiencing financial difficulties during this time to please reach out. We recognize the uniqueness of this situation and will work with you to make sure you are financially safe and sound.

See the story on PVO regarding Access CU's Mortgage Payment Deferrals during Covid-19.


Direct Deposit for Canada Revenue Agency Payments

You can now sign up for direct deposit for various CRA (Canada Revenue Agency) payments through online banking. If you're applying for the Canada Emergency Response Benefit, setting up a direct deposit now will help ensure you receive your payments sooner.

Steps:

  1. Login to online banking
  2. Under Account Services go to Setup CRA Direct Deposit
  3. Confirm Authorization
  4. Select an Account
  5. Enter Social Insurance Number (if required)
  6. Confirm Authorization

Collabria Credit Cards

Collabria continues to provide information on the relief measures and programs that they have put in place to support cardholders and members during the COVID-19 pandemic. Measures include:

- Emergency Temporary Credit Limit Increases

- Increased Contactless Transaction Limits of $250

- Minimum Payment Deferral

- Reduced Interest Rate of 10.9%

- Balance Transfers to consolidate higher interest cards

More details on these measures can be found on the Collabria COVID-19 Response page here.

Health & Safety

Practice Safe Banking

Protect your personal and financial information. We are aware of several fraudulent emails that are being circulated relating to COVID-19. Please exercise extra caution.

If you have to visit a branch

Protect yourself and others. 

We ask that you consider in-branch service for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

Please remember to stay home if you or someone in your household feels ill, wash your hands regularly with soap and water, keep your distance, and wear a face covering whenever you are in public.

1) Visiting our branches.

We ask that you consider in-branch service for urgent or essential services that can only be completed in person. An essential in-branch service is defined as a service that cannot be done through ATM, online/mobile banking, telephone banking, or over the phone and/or requires a signature.

Some examples of essential in-branch services include:

  • Withdrawal of cash over ATM daily limits. Cash withdrawals within daily limits should be done through the ATM.
  • Obtaining a debit card. We can issue you a debit card to register you for remote banking and for ATM access.
  • Bank drafts. There are often alternatives to the need for a bank draft, such as paying bills online and using Interac e-Transfer® to send money.
  • Safety Deposit Box access. We ask that you limit your visits to your safety deposit box as much as possible during this time.

If you are unsure if your request is deemed an essential in-branch service, please call in advance at 1.800.264.2926 to determine if you require a visit to a branch. All non-essential appointments will be managed via telephone.

2) Please do not visit us if you have cold or flu symptoms.

If you are experiencing cold or flu symptoms including fever, chills, aches and pains, sneezing, coughing, or shortness of breath, please do not visit the branch. Contact Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) if you're experiencing symptoms of COVID-19 (the novel coronavirus).

We strongly encourage you to take advantage of online, mobile, or telephone banking to complete your day-to-day banking needs. You can also phone us for assistance at 1.800.264.2926. All branches are available via telephone to assist members.

3) Please do not visit us if you have recently traveled (some exceptions apply).

Public health officials have recommended that anyone who returns from international or domestic travel should self-isolate and monitor for symptoms for 14 days following their return. On March 25, the Minister of Health announced an Emergency Order under the Quarantine Act that requires any person entering Canada by air, sea, or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. 

This recommendation does not include:

  • the commercial transportation of goods and services;
  • workers who live in a neighbouring jurisdiction and travel to Manitoba for work;
  • health care workers who travel to work from outside the province;
  • normal personal travel in border communities, including visits to a cottage.

For full details, please see the Self Isolation fact sheet on the Manitoba government website.

4) Adhere to social distancing practices.

Social distancing measures are used to reduce contact between people. This limits opportunities for transmission of diseases and can reduce the spread and impact of communicable illnesses, such as COVID-19.

In the case of COVID-19, social distancing measures have been implemented for the following reasons:

  • As authorized under The Public Health Act, we must ensure the proper separation of two metres between staff and members at all times.
  • Unlike seasonal influenza, the time that a person can be infectious and transmit the virus is much longer (up to 14 days).
  • Individuals infected with COVID-19 may be able to transmit the virus before they start to show symptoms. This is why self-isolation is a necessary practice if you may have come into contact with the virus.
  • Social distancing can delay and minimize the peak in COVID-19 cases to help mitigate the impact on the health care system.

We ask that member maintain at least two meters (six feet) between staff and other members. This means maintaining at least one meter distance between yourself and our wickets/desks.

5) We've increased sanitation measures. 

We have ensured that branches and departments have adequate supplies (hand sanitizer, wipes, tissues) so all employees can regularly clean their workstation and areas regularly. We have also implemented additional cleaning and sanitation services from our nightly service providers.