The D.O.G.s
Meet The D.O.G.
(Director of Greetings)
Meet The D.O.G.
(Director of Greetings)
Our D.O.G.s (Director of Greetings) have a very important job here at Access Credit Union. It's Bill and Nickel's job to engage with our members; actively visiting branches each month and participating in our community events.
Bill and Nickel love to show off their latest tricks and give out free 'paw shakes' when necessary.
Follow us on Facebook and Instagram to keep up with our D.O.G.s throughout the year.
Meet Bill!
Bill is a true Canadian D.O.G., through and through. In fact, he was born on Canada Day.- He thinks he is a lap dog. If you sit on the ground beside him, he will try to sit in your lap.
- Bill has over 110 certificates and titles, including Trick Dog Champion Master, Canine Good Neighbour, Therapy Dog, Advanced Rally Obedience and Scent Detection titles and more!
- He has relatives in the Beethoven movies.
Meet Nickel!
Nickel is the son of Bill, and is now an officially working D.O.G!
Nickel is playful and confident. Here are some fun facts about Nickel:
- He is full of energy, loves to play, but also loves to snuggle.
- His new favourite is a giant ball that is 75cm (30in) in diameter! He loves chasing it around the yard!
- He is one of five puppies from Bill’s litter.
- He is also a lap dog just like his dad!
The D.O.G. Life

Frequently Asked Questions
At Access Credit Union, our D.O.G. (Director of Greetings) acts as an ambassador that represents the Credit Union, visiting our branches Monday to Friday and community events throughout the year.
Bill joined Access CU on July 1, 2022, when Sunova CU merged with Access CU.
We introduced Nickel to our membership in 2023. He was a D.O.G in training in 2024 but he's graduated to being a full fledged D.O.G now.
For the first year, Nickel was able to just enjoy being a puppy, however we are extremely happy to share that Bill and Nickel are now sharing the D.O.G duties. But, Nickel continues with positive, fun training and active socializing.
No, Bill is in great health and loves to go to work. As long as Bill remains happy and physically comfortable, he will continue to visit branches and attend events for years to come. Bill will be doing fewer events so that Nickel can spend some time visiting with members and going to special events.
Nickel has done foundation training and has worked on basic manners and skills. While Nickel will continue to work on behaviours that promote respect and politeness, he is also learning new tricks and other positive dog activities to see what he likes to do the most.
Both Nickel & Bill are trained by Laurie Keith, our D.O.G. Ambassador, who is a CPDT (Certified Professional Dog Trainer).
Yes. As Nickel is one of Bill’s puppies, and since coins are smaller than bills, it just fits! (Bill had the final vote on the name!)
With our growing branch network, our D.O.G.s are visiting branches every weekday and do their best to visit each branch at least twice per year. When your local branch is expecting a visit from the D.O.G., they will display a poster in the branch ahead of the visit.
If you are interested in having our D.O.G. attend your event, please contact your local branch. The branch will then complete our D.O.G. request form and submit it for consideration. Please allow 2-3 weeks’ notice to ensure ample time to prepare.
Note: Unfortunately Bill & Nickel are not able to attend all the events they are invited to, and some restrictions may apply.