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SERVICE UPDATE:
During the Canada Post service disruption, mail from Access Credit Union may be delayed. Learn More.

HOLIDAY CLOSURE:
In recognition of Thanksgiving, all branches and contact centres will be closed on Saturday, October 11, and Monday, October 13.

Service Status

  1. Contact
  2. Service Status

Every so often our website, digital banking, or other systems may need to go down for maintenance to make sure they're performing their best.

Check the status of our main systems and any upcoming scheduled outages below.


The status of each Access CU service is defined by the colours and symbols below. Click the heading to find out more.


Green means go! If you see the green check mark, services are working as expected. Orange means proceed with caution; there may be a brief or intermittent outage or issue with one of our services. Red means something hasn’t gone to plan and we’re experiencing a service outage in that category.

ONLINE BANKING:
Online banking was upgraded effective October 8, 2025. Multi-Factor Authentication (MFA) was not released with this upgrade due to unforeseen technical issues. 


Thank you for your patience. 
Service Notice
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Online Banking
Everything is working
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Mobile App
Apps were upgraded to versions 19.3.0 effective October 8, 2025. Multi-Factor Authentication (MFA) was not released with this upgrade due to unforeseen technical issues. 
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Phone Service
Everything is working
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Branches
Everything is working
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ATMs
Everything is working
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Telephone Banking
Everything is working
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Payment Services
Everything is working
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Investment Services
Everything is working
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