Postal Disruption

Due to the Canada Post strike notice, you may experience some delays in communication with Access Credit Union. In the event of Canada Post workers striking, or a lock-out occurs, here are a few ways for you to prepare.


We strongly encourage our members to make use of Online Banking, the Access Credit Union mobile app, and telephone banking at 1.877.835.7378.

Members are responsible for making on-time payments, including credit cards, loans, and mortgages. For any time-sensitive issues, such as mortgage or investment renewals, we will contact you by phone or email. Items with less time sensitivity may be put on hold for the short term.

We will continue to print and mail statements, but members may expect delays. We recommend viewing your statements online through Online Banking. If you haven’t already, we recommend signing up for eStatements. Contact us today and we can help you set this up. If you require a printed statement, please visit your local branch for assistance.

Cardholders will be expected to continue to make payments by the due date during any postal disruption. New cards, replacement cards, statements, and letters sent via mail will experience delays. Balances, payment amount/minimum payment, and due dates are available through:
• CardWise (for personal members);
MyCardInfo (for business members); or
by calling Card Services at 1.855.341.4643.

Personalized cards will not be available until Canada Post resumes service. Members can visit their local branch to receive a non-personalized debit card if needed.

If you require new cheques, please contact us and we will do our best to fulfill these orders. Normal fees will apply and cheques will need to be picked up in the branch.

Canada Post has negotiated an agreement with the Canadian Union of Postal Workers for the once-a-month delivery of select Government of Canada payments during any labour disruption. In adherence with this agreement, Canada Post employees will deliver Canada Pension Plan (CPP), Old Age Security (OAS), and Canada Child Benefit (CCB) cheques to recipients on a monthly basis. Direct deposit payments are unaffected.

For up-to-date information on the strike, we encourage members to visit the Canada Post website.

If you have any questions or concerns, please contact our Member Solutions Centre at 1.800.264.2926 or visit your local branch.