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As previously noted, this new release requires members to be on the latest operating systems (OS) for optimal performance, security, and support.
- iOS: must be operating system (OS) 16 or higher.
- Android: must be on Android 10 or higher.
It is recommended that you always update your device to the latest OS versions available for your devices! Members with unsupported devices, that are unable to upgrade to the required OS, may still use their iPads or phones for digital banking using the mobile web or web browser on those devices.
What do I need to know or do?
- Need to install the latest version of the mobile banking app (if using the app). If you’re experiencing issues after upgrading the version, please uninstall and reinstall the app.
- Be able to connect your Aviso Investments. Members who manage their investments with Aviso Wealth will be able to view their account information directly in online and mobile banking—no need to sign in separately.
- Members can link multiple Aviso products, including Aviso Wealth, Qtrade Investor and Qtrade Guided Portfolios, using their Aviso Client ID.
- Be able to enroll in CRA Direct Deposit. Members can sign up to receive payments from CRA via direct deposit instead of cheque from right within online banking.
Need help? Start here
Login error or Incorrect login message?
Log in using your created username, not your debit card number. If issue persists, contact our Member Solutions Centre at 1-800-264-2926 during regular business hours.
Why isn’t biometric login working on mobile after the update?
After updating, members should log in using their username and password first. Biometrics can be reactivated after a successful login.
If issues persist: Uninstall and reinstall the app.
The “Update Now” button doesn’t work. What should I do?
Additional guides and how-to’s are available on the accesscu.ca website on the online banking pages under Personal > Convenience > Digital Banking and Business > Convenience > Business Digital Banking.
If you need help accessing your account after the update, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926 during regular business hours.
- Manually update via the app store
- Uninstall and reinstall the app
Why does the Android app close after signing in?
This is caused by having PUSH notifications turned on.
- Turn off Push notifications for all accounts (including all Account alerts and Security alerts in your mobile app settings).
- Re open the App.
MFA Coming Soon (Multi-Factor Authentication):
Please note that all Access Credit Union apps were upgraded to version 19.3.0 effective October 8, 2025. The planned release of Multi-Factor Authentication (MFA) has been delayed to make sure everything goes smoothly for you. We’ll be sharing more details about the MFA release in upcoming communications, so stay tuned.
Where do I go for additional information?
Additional guides and how-to’s are available on the accesscu.ca website on the online banking pages under Personal > Convenience > Digital Banking and Business > Convenience > Business Digital Banking.
Where do I go for additional support?
If you need help accessing your account after the update, please visit your local branch, chat with us online at accesscu.ca, or contact our Member Solutions Centre at 1-800-264-2926 during regular business hours.
Monday | January 1, 12:00 AM