Logging in to the new digital banking for the first time.

Update or install the MOBILE BANKING APP:

iOS (Apple devices):

If you currently have the app, please ensure it is updated by checking the App Store "Updates" section. Or, delete and reinstall the app from your device. 

If you don't have the app installed, you can find it by searching "Access CU" in the App Store or by using this direct link.

Android

The mobile app is available in Google Play at this direct link.

TIPS:
Ensure you select the Access Credit Union app with our logo mark: 

Please help other members find the app by rating/recommending it to earn more visibility in search rankings. 

1. Sign in using your 16 or 19 digit number on the front of your debit card.
   
   Tap Continue.
   
   
   
   
2. To verify your identity, tap the calendar to select your date of birth.
   
   
   
   
3. Use the arrows on the calendar to move through and select your date of birth by tapping on it and tapping OK.
   
   
   
   
4. Enter your mobile phone number or email address we have on file for you. Tap Confirm. You do not need to complete both authentication methods.
   If you are unsure about or would like to verify which mobile number/email address we have on file for you, please give us a call at 1.800.264.2926.
   
   
   
   
5. Enter the code that was sent to your mobile phone or email address. Tap Confirm.
   
   
   
   
6. Hit Continue.
   
   
   
   
7. Set up your username.
   
   IMPORTANT: Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing. 
   
   
   • The guidelines for your unique username are:
     • minimum 5 characters
     • maximum 34 characters
     • cannot be your debit card number
     • cannot be your email address
     • can use uppercase letters, lowercase letters, numbers, and/or the underscore and period (_ .) special characters
       
       *If there is another member in our system with the same username, it will be rejected and you’ll have to select a new one.
       
       
       
       
8. Choose a unique password using the following criteria:
   
   • Alphanumeric
     
   • Minimum 10 characters
     
   • Maximum 35 characters
     
   • 1 uppercase letter
     
   • 1 lowercase letter
     
   • 1 number
   • Optional: 1 symbol (this is not displayed on the password indicator but is allowed)
     
     • dash -
     • underscore _
       
       
       
       
       
       Tap the checkbox "I have read and accept the Direct Service Agreement"
       
       Tap Continue.
       
       
     • 
       

       

       
       
9. Confirm your details and tap Create user profile.
   
   
   
   
10. Tap Proceed to Sign In.
    
    Sign in using your newly created Username and Password.
    
    
    

Customize your app experience by adding a personalized Profile Picture.

1. Login to the app and tap the profile picture/icon at the top left.
   
   
   
   
2. Select Customize pictures.
   
   
   
   
3. You can choose to select an image for your profile or background picture, or take a new photo.
   
   
   
   
4. Adjust your image and press Save.
   
   
   
   Repeat steps 3 and 4 to change both your profile and background picture.
   
   
5. Your picture(s) will be saved and show up immediately on the app.
   
   
   
   

Deposit a cheque

1. Login to the app and tap Mobile Deposit.
   
   
   
   
2. Choose which account you would like to deposit to and the amount of the cheque.
   
   
   
   
3. Select the camera icon to take a picture of the front of the cheque. To make it easier for the camera to read the cheque, make sure you're using a plain, dark background.
   
   
   
   
4. The camera will automatically open, please take a picture of your cheque manually.
   
   
   
   
5. Repeat the process to take a picture of the back of the cheque.
   
   
   
   
6. Press Continue.
   
   
   
   
7. Confirm the details and select Continue.
   
   
   
   
8. Mobile deposit successfully completed. Press Done to go back to the dashboard.
   
   
   

Transfer to another Access CU member

1. Login to the app and tap Move Money in the bottom navigation.
   
   
   
   
2. Select Transfer funds.
   
   
   
   
3. Select the account that you would like to transfer from.
   
   Click the radio button beside Another Access CU member.
   
   Enter the 12-digit account number of the member receiving the transfer.
   
   Enter the Amount.
   
   
   
   
4. Tap the radio button beside the type of transaction that you would like.
   
   Optional: Enter a message for recipient (ie. Lunch money, rent…).
   
   Tap Continue.
   
   
   
   
5. Confirm transfer details and tap Continue.
   
   
   
   
6. This type of transaction requires an Authentication code sent to your email or mobile phone number, enter the code you received and tap Continue. 
   *Note: Some devices offer the ability to "Use from messages" right as a code appears in your inbox, without having to leave the app.
   
   
   
   
7. Transfer successfully completed.
   
   
   

Send and schedule transfers between accounts

1. Login to the app and tap Transfers in the bottom navigation.
   
   
   
   
2. Select the account that you would like to transfer from.
   
   Select the account you would like to transfer to.
   
   Enter the Amount.
   
   
   
   
3. Select Immediate, Scheduled or Recurring as the Transfer type.
   
   If you selected Scheduled, choose the Transfer date and add a memo (if desired). If you selected Recurring, enter the Start date, select the Frequency, and select the end date, and add a memo (if desired). Then hit Continue at the bottom of the screen.
   
   
   
   
4. The transfer details will be displayed for you to confirm. Once okay, hit Continue.
   
   
   
   
5. A confirmation that the transfer has successfully been completed will be displayed.
   
   
   

To set up a Favourite Transaction:

1. Immediately after completing a transaction that you would like to add to your favourites (ex. transfer from Chequing to Savings), select the 3-dot icon in the bottom left.
   
   
   
   
2. Tap the Favourite icon
   
   
   
   
3. Enter the Name for your transaction and press Continue
   
   
   
   
4. Your transaction is now saved as a Favourite and you can view it from the Dashboard
   
   
   

To view and use current Favourite Transactions:

1. You can view your favourite transactions right on your dashboard under Favourites.
   
   Tap on the transaction you would like to complete.
   
   
   
   
2. Press the 3-dot icon on the bottom right.
   
   
   
   
3. Press the Use icon.
   
   
   
   
4. Confirm the details are correct and press Continue.
   
   
   
   
5. Tap Continue again to complete the transaction.
   
   
   

Add Interac e-Transfer® contact

1. Login to the app and tap Move Money in the bottom navigation.
   
   
2. Select Interac e-Transfer ® in the top bar.
   
   
3. Choose Manage contacts.
   
   
4. Select the ‘+’ symbol in the top right.
   
   
5. Enter the contacts Name, Email or Mobile phone, and Security question
   Then select Continue.
   
   
6. Confirm the contact details then tap Continue.
   
   
7. This requires an Authentication code sent to your email or mobile phone number, enter the code you received and tap Continue.
   
   Your contact has been successfully added.

Send Interac e-Transfer®

1. Login to the app and tap Interac e-Transfer ®.
   
   
2. Select the account that you would like to transfer from.
   
   If you don’t choose the account, your default account will be used.
   
   Select the contact you would like to send to.
   
   If your contact/recipient has signed up for Interac Autodeposit, you will need to acknowledge that a security question is not required for the recipient to accept the funds by checking the box.
   
   Add the amount you want to send.
   
   Optional: Enter a message for recipient (ie. Lunch money, rent…).
   
   Tap Continue.
   
   
3. Confirm the transfer details and click Continue
   
   
4. Transfer successfully sent.

Accept an Interac e-Transfer®

1. Tap the "Deposit your Money" link received on either text or email.
   
   
2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.
   
   
3. Choose Open in app.
   
   
4. Enter the Security answer then tap Accept.
   
   
5. Deposit the e-Transfer to the desired deposit account.
   
   Optional: You can enter a message to deliver to the sender
   
   Tap Continue.
   
   
6. Confirm the transfer details and select Continue.

Cancel an Interac e-Transfer®

1. Login to the app and tap Move Money in the bottom navigation.
   
   
2. Select Interac e-Transfer ® in the top bar.
   
   
3. Choose History.
   
   
4. Select the Pending transactions.
   
   
5. Choose the transaction listed that you would like to cancel.
   
   
6. Tap on the 3-dot icon at the bottom left and select Cancel.
   
   
7. Confirm you have selected the correct transfer and press Continue.
   
   
8. E-Transfer successfully cancelled. Tap Done to finish.

Set up alerts

Account alerts

1. Login to the app and tap More in the bottom navigation.
   
   
2. Choose Alert Settings.
   
   
3. Select Account alerts.
   
   
4. Choose the account you would like to setup the alert for.
   
   
5. Select the type of alert you would like setup. You can scroll down for more alert options.
   
   
6. Choose how you would like to get notified for the alert. Either Text message, E-mail, or Push notification.
   
   
7. Enter the alert details as required.
   
   Press Save.

Security alerts

Reset your Password

1. On the app sign-in screen tap Sign in.
   
   
   
2. Select Forgot username or 'password?'.
   
   
   
   
3. Press 'Forgot password?'.
   
   
   
   
4. Enter your username and mobile phone number.
   
   Tap Continue.
   
   
   
   
5. This requires a one-time password sent to your mobile phone. Enter the code you received by text into the box.
   
   
   
   
6. Enter your new password and then re-enter it again below under Confirm new password.
   
   Tap Confirm.
   
   
   
   
7. Your password has been successfully reset. Please go back to login again with your new password.
   
   
   

Logging in to the new digital banking for new users.

Add a Profile Picture

Customize your experience by adding a personalized Profile Picture. To add a profile picture:

1. In online banking click the My Access tab. Then under Settings, click on Profile details.
   
   
   
   
2. Click the Camera icon to add a photo.
   
   Select the photo you would like to choose and press Add.
   
   
   
   
3. Click Save.
   
   
   
   
4. The profile picture is added!
   
   
   

Transfer to another Access CU member

Send an immediate transfer

Schedule a transfer

1. From the "My Access" page, click on Transfers & Payments dropdown menu, then Transfer funds under Transfers.
   
   
   
   
2. On the “Transfer from”, select which account you would like the funds to come out.
   
   Under the “Transfer to”, click on “My account”, and select which account you would like the funds be transferred to.
   
   Enter the Transfer amount, and select Schedule as the “Transfer type”, then choose the Transfer date you would like the transfer to be processed
   
   Click Continue at the bottom of the screen.
   
   
   
   
3. The transfer details will be displayed for you to confirm details, then hit Continue.
   
   
   
   
4. A confirmation that the transfer has been successfully completed will be displayed.
   

Send or schedule a bill payment

1. From the "My Access" page select Transfers & Payments on the top of the page.
   
   Click on Pay bills under "Payments"
   
   
   
   
2. Select which account you would like to pay from.
   
   
   
   
3. To the right of the Payee, enter the Amount and Select Payment Date.
   
   To pay a bill on the current date, select today’s date on the calendar.
   
   Tap Continue on the bottom right side of the page.
   
   
   
   
4. Confirm Payment Details and tap Continue on the bottom right side of the page.
   
   
   
   
5. Payment Successfully Completed.
   
   

Add Interac e-Transfer® contact

1. From the "My Access" page select the Transfers & Payments dropdown menu.
   
   Select Manage contacts under Interac e-Transfer®.
   
   
   
   

2. Click on "Add contact".
   
   
   

3. Enter the contact's Name, E-Mail and/or Mobile phone number, then select the Notification method that your contact will receive e-Transfer notifications from.
   
   
   

4. Enter a security question.
   
   Enter the answer to the security question.
   
   Note: this should be communicated to the contact separately.
   
   Re-enter the answer.
   
   Click Continue.
   
   
   
   
5. Confirm the contact details and click Continue.
   
   
   
   
6. This action requires dual-authentication. Enter the code that was sent to you mobile device or email address and click Continue.
   
   
   
7. Contact successfully added.

Send Interac e-Transfer®

Accept an Interac e-Transfer®

1. Click the money transfer link/e-Transfer link received on either text or email.
   
   
   
   
2. Select Manitoba for Province, and select Access Credit Union under the Credit Union dropdown.
   
   Click Deposit.
   
   
   
   
   
   
3. You will see 2 options, you can either select “Open in app” or “Open in mobile website”.
   
   When “Open in mobile website” has been selected, it will bring you to the login screen for online banking, then login.
   
   
   
   
4. Once logged in, you will be prompted to enter the answer to the security question.
   
   Click Accept.
   
   
   
   
   
5. Deposit the e-transfer to the desired deposit account.
   
   Click Continue.
   
   
   
   
6. E-Transfer successfully accepted.

Cancel an Interac e-Transfer®

1. From the "My Access" page select the Transfers & Payments dropdown menu.
   
   Click on History under Interac e-Transfer®.
   
   
   
   
2. Click on the Cancel Icon beside the e-Transfer you would like to cancel.
   
   
   
   
3. Select Continue.
   
   
   
   
4. Confirm details and click Continue.
   
   
   

1. From your Access Credit Union online banking, select Autodeposit settings under the Interac e-Transfer® section of the Transfers & Payments menu.
   
   
   
   
2. Click or tap the Add Autodeposit button.
   
   
   
   
3. From the Register with dropdown, select whether you would like to use your Mobile number or Email address for Autodeposit. 
   
   Important: Double-check to ensure you entered your email or mobile number correctly.
   
   
   
   
4. Select an account you would like your received e-Transfers to deposit into automatically with the associated mobile number or email address above.
   
   
   
   
5. Check the box to acknowledge the Autodeposit terms and click the Continue button.
   
   
   
   
6. Confirm your details and click Continue again.
   
   
   
   
7. You will then be prompted to enter a one-time password for dual authentication. This will be sent to the mobile number or email you have associated with your account.
   
   Enter the code you receive and click Continue to complete the set up.
   
   
   
   
8. You will also receive a message from Interac via your designated Autodeposit number or email to verify your registration for the service.
   
   Going forward, e-Transfers to your designated mobile number or email address will be deposited automatically into your selected account without the need to accept or answer a security question.

Reset Password

1. On the Online Banking Sign in screen, select Forgot username or password.
   
   
   
   
2. Select Reset password.
   
   
   
   
3. Enter your Username and your mobile number used in enrollment for you to receive the code. Click Continue.
   
   
   
   
4. Check your phone for the one-time code.
   
   Enter the code.
   
   
   
   
5. Enter the new password.
   
   Re-enter the new password and click Continue.
   
   
   
   
6. Password is reset. Proceed to sign in.
   
   
   

Retrieve Username

1. Select Forgot username or password? from the login screen.
   
   
   
   
2. Click Recover username from the dropdown.
   
   
   
   
3. Tap the Select identification method dropdown menu to select the method (email or SMS) you would like to receive your one-time password.
   
   
   
   
4. Enter your email or SMS mobile number that you have on file, and select Continue to receive the one time password.
   
   
   
   
5. You will be required to enter a one-time security code. Click Continue.
   
   
   
   
6. Enter your password and click Continue.
   
   
   
   
7. Once complete, your username will be sent to your provided contact.
   
   
   

1. Click on the 'Forgot Username' below the username field.
   
2. Enter mobile or email address, click Confirm.
   
3. This action requires an authentication code which will be sent to your mobile or email that you entered in Step 2.
   
4. Check for code and enter in pop up screen. Confirm.
   
5. Click Continue.
   
6. Enter password and Continue.
   
7. Username is sent to either mobile or email as indicated in step 2.
   
8. If you have multiple logins (such as business and personal), you may need to select which username you forgot. All usernames associated with your contact information will be sent.
   
9. Continue to login.